I have a question !

Where is the Marie-Soleil MODE’s headquarter ?
Our products are exclusively sold via our online store. Our website is built in a way that you can visualize the models in 3D. This feature offers an excellent preview and completes our sizing chart.  We just need your head circumference measure.

Can we modify the colors of the available models ?
Yes. An option is located at the bottom of the page. You will find the dynamic personalization tool presenting a virtual drawing of the selected model and  wool color choices.
By clicking on colors, you will be able to see the drawing in accordance with your inspirations. The live preview is very realistic and the final product will be quite similar to the mock-up.

What are the delays of production and delivery ?
Between 5-10 days.

Do you offer a pick-up point for orders ?
Yes, in Stoneham, Quebec. Please choose this option when finalizing your order if interested.

What payment methods are accepted ?
You can choose between Visa, Mastercard and Paypal. All of the payment methods are secured.

How to measure my head’s circumference and choose the right size ?

You will find a size chart on every product page. For children, the appropriate size is most of the time the same as there clothing size. For adults, the proper size of the tuque really need the good measurement. Using a measuring tape or a cord with a ruler : forehead-ears-back of the neck.

How much for delivery ?
The delivery costs are automatically calculated by Canada Post with your address and postal code. The fee usually is between 12$ and 15$.

Can we purchase the tuque without the tube scarf ?
Yes, by unselecting the < Tube scarf >.

Can we purchase the tube scarf without the tuque ?
Yes, you can write us via the « Contact Us » section or by e-mail at [email protected]

Do you have gift cards ?
Yes, please click here.

Do you attach your pompoms with snaps ?
No, our recycled-fur pompoms are firmly sewn to avoid any looseness and to preserve the original quality. Simply follow the simple cleaning instructions.

What do you mean by hypoallergenic ?
A lot of people have a sensitive skin or allergic reactions to animal wool. It can be so itchy ! To avoid any discomfort, we only use hypoallergenic wool without animal fibers.

Is everything really handmade in Quebec ?
Absolutely ! The whole production process is local, as the recycled-fur.

Thank you !

For any other question, don’t hesitate to contact us via the « Contact Us » section or by e-mail at [email protected]