Frequently Asked Questions FAQ

What is the physical address of the Marie-Soleil MODE store ?
Our products are exclusively sold via our online store. The website is constructed in an innovative way to provide a 360 degree interactive view of our available models. This feature offers an excellent preview of our products and complements our sizing chart which matches head circumference with the proper tuque size.

Can we modify the colors of the available models ?
Yes, an option is located at the bottom of every product page. Our dynamic customization tool will help you choose among our wide selection of over 25 colors and allow you to immediately view an interactive model of the final product before completing the order. The live preview is very realistic and the final product will be quite similar to the mock-up.

What are the delays of production/delivery ?
You can count between 3 – 5 days for the production of a standard model. Please add 5 days if your order has customized colors.

Do you offer a pick-up point for orders ?
Yes, in Stoneham, Quebec. Please choose this option when finalizing your order if interested.

What payment methods are accepted ?
You can choose between Visa, Mastercard and Paypal. All of the payment methods are securitized.

How to measure my head’s circumference and choose the right size ?

You will find a size chart on every product page. For children, the appropriate size is often determined by the child’s clothing size. For example, if your 4-year old child wears 3-years size clothes, then choose size 3-4 years for our products. For adults, the proper size of the tuque will depend on the head’s circumference. Using a measuring tape (or a cord with a ruler), calculate the head’s circumference by calculating the inches based on where the bottom of the tuque would be.

How much does delivery cost ?
The delivery costs are automatically calculated by Canada Post with your address and postal code. The fee usually is between 12$ and 15$.

Can we purchase the tuque without the tube scarf which would complete the kit ?
Yes, You can opt to only purchase the tuque by unselecting the < Tube scarf >.

Can we purchase the tube scarf without the tuque ?
Yes, please contact us via the « Contact Us » section or by e-mail at service@mariesoleilmode.com.

How does the closable ponytail hole work and how to order a tuque with that feature ?

We found a solution for those wishing to wear their ponytail and their tuque at the same time. We have also found a way to cover the ponytail hole from the inside of the tuque when its not needed. This feature is available for all of our models!

Do you have gift certificates ?
Yes, please click here.

Do you attach your pompoms with snaps ?
Our recycled-fur pompoms are firmly sown and don’t use snaps in order to avoid any losses and to preserve the original quality of our products. Simply follow the simple cleaning instructions that are sent by e-mail and with each order.

What does it mean when you say that the used wool is hypoallergenic ?
Several people have sensitive skin or are allergic to animal wool. The first symptom to appear when in contact with animal wool is itchy skin. To avoid any discomfort, we use hypoallergenic wool that has no animal products.

Is everything handmade in Quebec ?
Every kit is handmade in Quebec by mothers. The whole production process is local, from the pompoms to the recycled-fur.

Thank you !

For any other question, don’t hesitate to contact us via the « Contact Us » section or by e-mail at service@mariesoleilmode.com.